Given my unprecedented experience with my credit card company and three unauthorized reversals of credits for an airline merchant, I have opted to close my account. It’s been over six months since the incident, which posted two months after the fact.
I’ve gone through the fraud department. I’ve had my disputed closed and re-opened at least three times. I have had the wrong charges disputed twice. I have submitted affidavits twice. I’ve even had them notarized once. Yet no one seems to have that information on hand when I call. There’s no tracking number on my dispute. And for the last two times I called customer service, I was informed that the billing dispute department was closed. Talking to a manager would suddenly open the department, just enough for me to get through, and explain my situation once again.
I’m through.
Never mind that I leave the country for two weeks in just a mere eleven days. That should keep things interesting, as my new credit provider will be unable to send a card, pending approval, until the 7th of July. Well, God is sovereign, and if there are needs He can certainly supply them. His service departments never busy, and He’s not out for the bottom line, He’s out to save our souls!
